What is Delivery time and courier options we used?
Our dispatch time same day if order placed before 2PM for the in stock items, and for non stock items normally 1-2 business days.
For UK Buyers we usually use royal mail 1st class signed for small orders and for high value order we use special next day tracked service. Some time we use other services as well like DPD, UPS and Collect Plus etc. But it can vary again depends of the items.
For International Buyers please do contact us before placing an order so we can arrange a suitable paid shipment service for international deliveries.
What are Generic Chargers or USB Cables?
Generic charger or usb cables are non genuine chargers. They are CE approved high quality chargers which does the job but please don’t expect them as genuine ones.
What is condition difference means?
All of our handsets have been fully inspected and tested through our quality control procedure to ensure that they are in excellent working order.
In terms of the cosmetic condition of the handset, we categories them what would normally be expected from a used handset with its age. Our GOOD Condition items are great examples of what you would expect a used handset to look like based upon the time since launch. These are the best value for money handsets. If you are looking for something which looks cosmetically better than this, or are looking to purchase as a gift then we have higher quality condition range; EXCELLENT.
We understand that expectations can differ and so our customers are more than welcome to contact us any time by emailing us or calling us between 10am and 7pm Monday to Saturday.
The price of our handsets will vary according to their conditions and to ensures that we have something to suit every budget. Below are a selection of description, to help you to understand how we apply the grading condition to our handsets.
Items may or may not be used but can be like new. The screen may or may not have been replaced. If there is any damage, it is minor and confined to signs of every-day wear. Item may or may not come with genuine/non-genuine boxes, generic chargers, may or may not comes with manufacturer warranty.
Used items light to heavy cosmetic damage on the case, screen such as scratches and scuff marks. The screen may or may not have been replaced. But working wise it must be fully working order.
Please see our example pictures for condition differences and detailed descriptions to clear your doubts and getting accurate idea of what you will receive and avoid disappointments.
What is Smartphone Prize draw and how it works?
We run a prize draw with a chance to win a Mobile Phone for customers who use our platform to buy or sell their devices. All our customers from online orders and local collections would automatically enters into the prize draw. Draw would be announced on the 1st of every month, and winning customer name would appear in the website prize draw page. It can be anyone from our online sales/trades or local collection sales/trades. Just don’t forget to give your accurate contact number and email address to be verified the winning customer.
Still can’t find your answers?
If you can’t find your answers in the FAQs sections, please do not hesitate to contact us by calling or texting 0777 2000 445 or by email through contact us page.